AI customer interviews

Ask customers.
Learn why.

Forms collect answers. Orivius interviews customers by text or voice, asks useful follow-ups, and gives you a report backed by their conversations.

Three free studies, with up to 20 completed interviews each. No card required.

The difference

A rating is a starting point.
The story is the answer.

Use the same shareable link after a purchase, a trial, or an important customer moment. Orivius asks about what happened and follows the details that a fixed form would miss.

Illustrative examplePost-purchase feedback
A feedback form

“Rate your delivery.”

★★★☆☆

“Late.”

You know the score. You still have to guess what to fix.
An Orivius conversation
What happened when your order arrived?
The product was fine, but it arrived after the event I needed it for.
Did that change whether you would order again?
What the team learnsTiming, not product quality, caused the disappointment.

Example only. This is not a quote or finding from a real customer study.

How it works

From a question to a clearer next step.

01 / Describe

Tell Orivius what you need to learn.

Write a short research brief and choose whether to request contact details or ask context questions.

02 / Share

Send one interview link.

Customers answer by text or voice. The AI interviewer follows up on useful details, and interrupted interviews can be resumed.

03 / Decide

Review what you heard.

See completed conversations, then close collection to generate a report with patterns, limits, and practical next steps.

What you get

A decision brief, with the conversations behind it.

Orivius summarizes the evidence without hiding the source material. Read individual transcripts, inspect differences between respondents, and export the report or raw responses for your team.

Try a free study
Example report outline01 / 03

What customers told you

  • Observed patternsWhat came up across completed interviews
  • ContradictionsWhere experiences or needs differ
  • Recommended next stepsWhat to investigate or change first

Report conclusions should be read alongside the underlying responses. Small samples are directional, not market-wide proof.

Built for responsible research

People know they are talking to AI.

Respondents see an AI and data-use disclosure before the interview. You can keep interviews anonymous or request contact details, export your data, and delete an individual respondent record.

Orivius does not automatically delete interview records after a fixed period. Research owners decide when to remove them.

Read how Orivius handles research data

Begin with one real question

Stop guessing what
customers meant.

Create a free study

Paid plans are being prepared. Start with three free studies today.